At Tent Junky, our customers are our priority and we strive to exceed their expectations. If you have any questions or concerns please contact our Customer Support team, Customer.Support@tentjunky.com.

Shipping

Here at Tent Junky, customers can expect their orders to arrive in 5-10 days; however, we strive to get your order to you as soon as possible. If you did not receive your package within this duration, please contact us as soon as possible. 

We are able to ship an order to 50 states in the United States. Please contact us first if your shipping destination is of the following: Military APOS or FPOS, P.O. boxes, Alaska, or Hawaii. We strive to accomindate our customers and our carriers. This way we are able to bring you an even more satifying experience with Tent Junky. 

Sadly, we do not currently ship to international countries outside of the United States. We apologize for this inconvenience, but please feel free to contact us and we will try our best to satisfy your order.

For consideration of our employees, we do not ship on holidays. 

Fed-Ex or UPS shipments are used to transit orders.

We are not responsible for any carrier errors or thefts that occur; however, please contact us and we will try our best to assist you.

If you have any questions on our shipping procedures, please do not hesitate to contact us.

Order Cancellations

We are unable to accept cancellations on orders that have already been shipped or scanned by our warehouse. 

Before our department has shipped or scanned your order, a cancellation can be made; however, a 3% order cancellation fee will be applied if your method of payment was a credit card. 

If you have any questions on our order cancellation procedures, please do not hesitate to contact us.

Returns & Exchanges

If you wish to return or exchange an item, contact us as soon as possible, for our return and exchange policies are time sensitive; however, we will do our very best to satify all and any of our customers needs.

All postage fees, both to you and back to us are the responsibility of the purchaser. All returns must be preauthorized.

No returned products will be accepted without an authorized RA number, contact us to receive one.

We can not fulfill any refund or exchanges if shipped to us from outside the United States

Discontinued or 'not in stock' items will not be able to be exchanged.

If you are wanting to receive a refund or exchange on a damaged or ineffective order. This method is the only method to receive an exchange. If you have any questions please do not hesitate to contact us.

In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier.  We will replace defective merchandise but cannot be held liable for the actions of the freight carrier. If your order is lost or damaged in transit, please contact us maximum of 24 hours after delivery, and it will be filed with the shipment carrier.

All returns must be in original packaging and include all accessories from the original shipment (i.e. manuals, warranties, security seals, etc.). Incomplete returns will not be accepted.

Our return policy is a 7 day back guarentee; however, there is a restocking fee of 30% if there is no damage or ineffectiveness with the order that is returned. If you have any questions please do not hesitate to contact us.

Please allow 5 - 7 business days for refunds to be return to your account. This is due to the refund process our company procedures are set by.

If you have any questions on our return and exchange procedures, please do not hesitate to contact us.

Warranties

Tent Junky does not provide warranties to any of our products; however, the manufacturer's warranty on the product may be applied. If you are curious on the warranty of your product, contact us and we would be happy to assist you.

If you have any questions on our warranty procedures, please do not hesitate to contact us.

We appreciate all our customers and want them to enjoy our policies, products, and our website. If you have any questions, please contact us. We look forward to hearing from you!